Terms and Conditions

Last updated: 11th November 2026

Welcome to CircleSquare Ceramics. These Terms and Conditions explain the terms that apply when you browse our website or purchase products from our online shop.

Please read these terms carefully before placing an order.

1. About Us

This website is operated by CircleSquare Ceramics.

In these Terms and Conditions, references to "we", "us" and "our" mean CircleSquare Ceramics. References to "you" and "your" mean the customer or visitor using our website.

Our business details:

Company name: CircleSquare Ceramics
Email: circlesquareceramicsshop@gmail.com
Website: https://circlesquareceramics.co.uk

All purchases made through our website are contracts between you and CircleSquare Ceramics.

These Terms and Conditions apply primarily to purchases made by consumers for personal or household use. Separate terms may apply to trade customers.

2. Using Our Website

By accessing or using our website, you agree to comply with these Terms and Conditions.

You agree to:

• Provide accurate and up-to-date information when placing an order or creating an account.

• Use our website only for lawful purposes.

• Not misuse, disrupt or attempt to interfere with the operation or security of our website.

• Not copy, reproduce or commercially exploit website content without our written permission.

You must be at least 18 years old to place an order, or have the permission of a parent or legal guardian.

We reserve the right to restrict or suspend access to our website where we reasonably believe it is being misused or these terms have been breached.

3. Products and Descriptions

We make every effort to ensure that product descriptions, photographs, dimensions, colours and other information on our website are accurate and up to date.

Please note that:

• Colours may appear slightly different depending on your screen, device and display settings.

• Product dimensions and weights are approximate where indicated.

• Handmade ceramics may have subtle variations in colour, glaze, texture, shape and finish.

• Natural variations are part of the handmade process and will not necessarily constitute a fault, provided the item remains as described and of satisfactory quality.

Where a product has a particular characteristic, finish, feature or imperfection, we will endeavour to make this clear in the product description.

We reserve the right to update product information, correct genuine errors and discontinue products where necessary. Changes will not affect an order that we have already accepted, unless we have your agreement or another lawful reason applies.

4. Prices and Payment

All prices are displayed in pounds sterling (£).

The price payable for a product will be the price displayed on the website when you place your order, together with any applicable delivery charges.

Any applicable taxes will be included in the displayed price where required by law.

We reserve the right to change product prices, promotions and offers at any time. Changes will not affect orders already accepted.

Payment must be made in full when placing an order, using one of the payment methods available at checkout.

Payments are processed securely through Shopify and its supported payment providers. We do not store or have access to your full payment card details.

We reserve the right to investigate or decline an order where we have reasonable grounds to suspect fraudulent activity, unauthorised payment or misuse of our website. Any payment taken for an order we subsequently decline will be refunded.

5. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

Please check your order carefully, including product selections, quantities, delivery details and contact information, before completing payment.

After placing your order, you will receive an email confirming receipt of your order.

Your order will be accepted when we send an order confirmation confirming that we have accepted it. This forms a contract between you and CircleSquare Ceramics.

We reserve the right to decline or cancel an order where there is a genuine reason, including:

• The product is no longer available.

• There has been a genuine pricing or product listing error.

• We are unable to fulfil the order.

• We have reasonable grounds to suspect fraudulent or unauthorised activity.

If we cancel an order after payment has been taken, we will arrange a full refund of the amount paid.

6. Shipping and Delivery

We currently deliver to addresses within the United Kingdom. Please visit our Shipping and Delivery Policy for full terms. 

7. Cancellations, Returns and Refunds

We want you to be happy with your purchase. If you change your mind or experience a problem with your order, please refer to our Returns and Refunds Policy.

8. Handmade Products and Natural Variations

Many of our products are handmade or individually finished.

We believe these characteristics are part of what makes handmade ceramics special. As a result, individual pieces may vary slightly in appearance, including:

• Glaze colour and distribution.

• Texture and surface finish.

• Shape and dimensions.

• Small variations resulting from the making and firing process.

Where such variations are consistent with the product description and any characteristics explained before purchase, they will not automatically constitute a fault.

However, handmade production does not remove your statutory consumer rights. Products must still be of satisfactory quality, fit for their intended purpose and as described.

If you receive an item that is faulty, damaged or significantly different from its description, please contact us.

9. Intellectual Property

All content on our website, including product photographs, descriptions, text, graphics, logos, branding and designs, is owned by CircleSquare Ceramics or used with permission from the relevant rights holder.

This content is protected by applicable copyright, trademark and intellectual property laws.

You may browse and use our website for personal, non-commercial purposes only.

You must not copy, reproduce, distribute, modify, publish or commercially use any website content, photographs, designs or branding without our prior written permission.

Purchasing a product does not transfer any intellectual property rights in its design, branding or associated materials.

10. Reviews and Customer Feedback

We welcome customer reviews, comments and feedback about our products and services.

When submitting a review or other content, you confirm that:

• It reflects your genuine experience or opinion.

• It does not contain unlawful, misleading, offensive or defamatory material.

• You have the right to share any photographs or content you submit.

• It does not infringe the rights of another person or business.

By submitting a review, you give us permission to display it on our website for the purpose of sharing customer experiences.

We reserve the right to remove content that is unlawful, inappropriate, fraudulent or otherwise unsuitable for publication.

We will not knowingly publish misleading or fabricated customer reviews.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers or other external services.

These websites and services are operated independently of CircleSquare Ceramics and may have their own terms, privacy policies and practices.

We are not responsible for the content, availability or policies of external websites. This does not affect our responsibility for any products you purchase directly from us.

12. Website Availability and Errors

We aim to keep our website available and operating correctly. However, we cannot guarantee that access will always be uninterrupted, secure or free from errors.

We may occasionally need to update, maintain or temporarily suspend parts of our website.

We will take reasonable steps to correct any genuine errors or inaccuracies relating to product information, pricing, promotions or availability.

If an error affects an order that has already been accepted, we will contact you to explain the issue and agree an appropriate resolution. We will not rely on this provision to remove rights you have under consumer law.

13. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits any liability that cannot legally be excluded or limited under UK law.

This includes liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Breach of your statutory rights as a consumer.

• Supplying goods that are not of satisfactory quality, fit for purpose or as described.

• Any other liability that cannot lawfully be excluded or restricted.

We will be responsible for losses that are a reasonably foreseeable result of our breach of these Terms and Conditions or our failure to exercise reasonable care and skill.

We are not responsible for losses that could not reasonably have been anticipated when the contract was made, or for losses caused by circumstances outside our reasonable control, where the law allows this limitation.

Nothing in this section affects your legal rights as a consumer.

14. Privacy and Personal Information

We take the privacy and security of your personal information seriously.

Personal information collected through our website is handled in accordance with our Privacy Policy.

Our Privacy Policy explains what information we collect, how we use it, who we share it with and your rights in relation to your personal information.

Please read our Privacy Policy for further information.

15. Events Outside Our Control

We will not be held responsible for delays or failure to perform our obligations where this results from circumstances beyond our reasonable control.

These circumstances may include severe weather, natural disasters, fire, industrial action, interruption to essential services or other significant events that prevent or delay us from fulfilling an order.

Where such circumstances arise, we will take reasonable steps to minimise any disruption and keep affected customers informed.

If an order cannot be fulfilled within a reasonable timeframe, we will contact you to discuss the available options. This does not affect any statutory rights you may have to cancel and receive a refund.

16. Changes to These Terms and Conditions

We may update these Terms and Conditions from time to time to reflect changes to our business, website, products or legal obligations.

The latest version will always be available on our website, together with the date it was last updated.

Any changes will apply from the date they are published and will not retrospectively alter the terms of an order already accepted, unless you agree to the change or the law requires otherwise.

17. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes arising in connection with these terms will be subject to the jurisdiction of the courts of England and Wales, without affecting any mandatory consumer protections or rights to bring proceedings in another UK jurisdiction where applicable.

18. Severability

If any provision of these Terms and Conditions is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply.

Nothing in these terms removes or restricts any statutory rights you may have under applicable consumer protection legislation.

19. Contact Us

If you have any questions about these Terms and Conditions, an order or any of our products, please contact us at circlesquareceramicsshop@gmail.com

We will be happy to help.