Shipping Policy

Last updated: 11th November 2026

Thank you for shopping with CircleSquare Ceramics. This policy explains how we process and deliver your orders, including shipping costs, delivery times and what happens if something goes wrong.

1. Order Processing

We aim to process and dispatch orders as quickly as possible.

Our usual processing and dispatch times are 5 to 7 business days unless otherwise stated upon checkout.

Some handmade or made-to-order items may require additional preparation time. Where this applies, the estimated dispatch timeframe will be stated on the relevant product page.

Business days exclude weekends and UK public holidays.

Once your order has been dispatched, you will receive a confirmation email. Tracking information will be provided where available.

2. Shipping Methods and Delivery Times

We currently deliver to addresses within the United Kingdom.

Available delivery options, costs and estimated delivery times will be displayed at checkout before you complete your purchase.

Delivery times are estimates and may be affected by circumstances outside our control, including courier delays, adverse weather and seasonal demand.

Where a specific delivery timeframe or date has been agreed at the time of purchase, we will aim to meet that commitment.

3. Shipping Costs

Shipping charges are calculated at checkout based on your delivery address, order size, weight and the available delivery options.

Any applicable delivery charges will be clearly displayed before you place your order.

Free standard delivery may be available on selected orders or promotions, as advertised on our website.

4. Order Tracking

Once your order has been dispatched, we will send you a confirmation email with tracking details, where available.

Please allow some time for tracking information to become available after dispatch.

If you have not received your dispatch confirmation or are concerned about the progress of your delivery, please contact us at circlesquareceramicsshop@gmail.com.

5. Delivery Address

Please check that your delivery address is correct and complete before placing your order.

If you notice an error, contact us as soon as possible. We will do our best to amend the address before your order is dispatched.

Once an order has been dispatched, we may be unable to make changes to the delivery address.

6. Lost, Damaged or Delayed Orders

We take care to package our ceramics securely to help ensure they arrive safely.

If your order arrives damaged please visit our Returns and Refund Policy. 

7. Contact Us

If you have any questions about shipping, delivery or an existing order, please contact us at  circlesquareceramicsshop@gmail.com

For further information about cancellations, returns and refunds, please see our Returns and Refunds Policy.